FAQs

Frequent Doubts
How long does it take to have the shoes made?

It takes 6 to 12 business days to produce and ship your shoes.

What if I don’t like the shoes or the size is not correct?

Send them back! We have a 100% satisfaction guarantee and free-returns policy. That means you will receive a full refund if not completely satisfied with your order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us to request a refund and confirm your address. A delivery company will then collect your package with no hassle or cost to you.



What size range do you provide?

We provide US, UK and EU standard sizes. To find the perfect fit, please use our conversion tool, which provides a guaranteed 98 percent sizing match.



What kind of material are used on the shoes?

All shoes are created using pristine Italian leather or suede and in some cases organic canvas, special materials, prints, limited edition textiles and cruelty free vegan leathers.



Where and how are the shoes made?

Our designer shoes are crafted in Le Marche, Italy, also known as “The Shoe Valley,” which has been home to a unique shoemaking tradition since 1901. All shoes are of the best quality and handcrafted by a network of selected Italian artisans.



What is the method of payment?

Purchases can be made using PayPal, or with the following credit cards: Visa, MasterCard, Discover, and American Express.

Get in Touch

Office location

Jacksonville, Florida

Send us an email

[email protected]
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